Shipping policy
📦 Shipping Policy
🚚 Shipping Destinations
We currently ship to addresses within the United States and Canada. 🇺🇸🇨🇦 We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
⏰ Order Processing
All orders are processed and fulfilled on business days (Monday through Friday, excluding federal holidays). 📅 Orders placed on weekends or public holidays will be processed on the next available business day. Processing times may vary depending on product availability and order volume.
🚛 Shipping Methods & Carriers
We work with a selection of reputable carriers to deliver your order. The available shipping methods and associated costs will be displayed at checkout prior to the completion of your purchase. Shipping rates are calculated based on the destination, package weight, and dimensions. ⚖️
💰 Shipping Costs
Shipping fees, if applicable, are non-refundable unless the return is the result of our error. Any applicable shipping charges will be clearly presented at the time of checkout.
🔍 Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. 📧 You may use this number to monitor the status of your shipment through the carrier's official website.
🛃 Customs, Duties & Taxes (Canada)
For orders shipped to Canada, the recipient is responsible for any applicable customs duties, import taxes, or brokerage fees imposed by Canadian authorities. These charges are determined by the destination country and are beyond our control. We are not responsible for delays caused by customs clearance procedures.
📍 Undeliverable Packages
In the event that a package is returned to us due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, we reserve the right to charge a reshipping fee for redelivery. Original shipping charges will not be refunded.
⚠️ Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost in transit, please contact us promptly with your order number and relevant documentation. We will work with the carrier to investigate and resolve the matter in a timely manner.
💬 Contact Us
For any shipping-related inquiries, please contact our customer support team at [your email address]. ✉️